Last updated: July 18, 1999
Keep those stories coming!
Due to the volume of stories, I have added a second
page. Click here to view it.
Here are some other stories from irate (and a few non-irate) customers,
former customers, and Fry's employees:
Aaron Williams (editor)
After a long delay of avoiding Fry's,
I decided to drop back into the new Fremont Fry's
Electronics store. From my experience, things have changed dramatically
for the better. I went to Fry's to look for a network print server
box since printing to my Epson color printer is so slow over the parallel
port. I looked everywhere but could not find it. I finally asked a Fry's
employee where it was. He looked as well and could not find it. He then
went and asked several other employees until someone told us where it was.
It was mixed in with the hubs (but with dozens of types of hubs it was
hard to spot). I also bought a PCMCIA network adapter for an old laptop I
have. The Fry's employees were very curtious and went out of their way to
help me. They were very professional.
At the checkout the line was not too bad and I had no problems (of course I
used my credit card since checks are a nightmare). Again, the cashier was
polite and there were no problems (I was shocked by this point). At the
checkout, the cashier noted that the price had dropped on the print server
and charged me the lower price (which was not on the box).
I found that the print server worked perfectly and was more than I expected.
As for the PCMCIA adapter, I found that my laptop is dying (it's an ancient
laptop that is pretty beat-up). Anyway, I decided that a 10/100 network
adapter isn't worth it for a 25MHz 80486 laptop that is not working very well.
The next day (7/22/99), I went back to Fry's to return it. I had to wait in
line about 15 minutes, but it wasn't the chaos I've experienced in the past
and the employees were polite and professional. There were no problems.
They gave me a slip of paper with my receipt and told me to take it to the
front counter. I also watched them place a sticker on the opened box before
the box was re-shrink wrapped (if they do so). I told them that as far as
I know that the adapter is good, but my laptop is not. No questions asked.
At the front counter (after an extremely short wait), there
were zero problems. The employees were polite. The man next to me asked
how to get to the San Jose airport and the cashier helping me gave him
some directions (his cashier wasn't sure). The customer then went to write
a check. His cashier asked him if he was in a hurry and then proceeded to
tell him that writing a check would take a lot longer (which is true) and
if he's in a hurry to use his credit card. She was very polite and
All I can say is that I was extremely impressed with what I saw.
Hopefully the other stores will follow suit with this.
Now the new Fremont Fry's is impressive to behold. The walls are covered with
wood paneling and it is well lit (unlike the old store). It is also huge (also
unlike the old store). One enters the store through a huge archway with the
return counters (yes, counters) on the right and around 60
checkout counters to the left.
The store is well layed out, with computer components on the right,
A/V in the back, and appliances and general purpose gadgets to the
left. The center has low shelves of software, DVDs, and videos.
There are some cool displays such as a GIANT tesla coil (I havn't
seen it running) and a huge Jacob's Ladder (where the spark rises between
two wires) which must be at least 12 feet high! There are some other
high-voltage related displays in there as well, most of them operating.
There's also some nice classical music playing softly over the PA system.
All in all, a very enjoyable experience. This is NOT the old Fry's I and my
friends have always loathed.
I must also say that I went with my father soon after New Years day where
he bought a hub. The checkout line, as one can imagine, was quite long but
(surprisingly) moved fairly quickly. An employee even went through the line
and handed out candy bars to the people waiting.
-Aaron Williams (editor)
Randy Griffith -
When trying to make a purchase at Fry's, I was told that since this was
my first purchase at this particular store that they would have to call
my bank to verify my check. After the cashier called my bank and used the
automated check approval service, she returned to tell me that my check
would not clear. I requested that she try it again which she did with the
same results. I became highly alarmed because not only was I thoroughly
embarrased, I also supposedly had over $10,000 in my bank account to try
to cover a $379.84 purchase. I left the store in a rage and promptly called
my bank upon returning home. My check passed through with flying colors
after I tested the exact same service the cashier had reported had denied
my check amount. I later figuired out that the when the service asked for
the nearest dollar amount, she entered in the digits 37984 which would
have been over $37,000.00. I called and told a non-reponsive manger my
problems and informed them that they lost a customer for life, as
well as anyone I could inform of their stupidity.
Here's another story of frustration by Sam Palahnuk:
6100 Canoga Ave
Woodland Hills, CA 91367
On March 9th, my friend and I ventured to your Woodland Hills store (#8) to
purchase some equipment for our businesses. I had never been to a Fry's
First we were met by a parking lot that was completely full. We spent
several minutes in our car waiting for someone to pull out of a spot before
we could finally park. There was a line of several cars behind us as we
waited. We noticed several people parking illegally, blocking pedestrian
walkways, etc. Clearly we were "lucky" to find a spot at all.
Inside the store my friend found the CD-ROM drive that he wanted, so I
ventured off to find the modem that I needed to buy. I found the modem I
needed and began to walk away with it when a short rude man wearing a
name-badge told me to "stay put" as he had to "write me up". I didn't
understand why I just couldn't take it to the counter, but I played along.
While this man started asking me questions (and slowing me down
considerably) my friend whispered in my ear that his salesman was giving
discounts, and that I should have him write up my order. I felt this was a
good idea, and I asked the short badged man to give me back my modem, and
that I wanted someone else to write it up. He didn't seem to want to
cooperate and proceeded to "explain" why HE had to write up this modem. I
practically had to rip the thing from his hands. He proceeded to follow me
around the store as if I was some sort of criminal -- making me feel very
With the modem written up (with a $10 discount) I ventured off to find some
radios. There were no sales people anywhere around the area, so I began the
search myself. Finally, after what seemed like a very long time I ran across
a very nice sales person. He was nice, but knew considerably less about the
radios than I did. He didn't know about frequencies, range, batteries,
chargers, or anything else relevant to the radios. I explained to him the
difference between citizen's band, and VHF band. He seems most interested in
learning about the equipment he was selling me.
I made my choice and he went off to find "the key" to open the cabinet.
After about 10 minutes he returned with the key, and proceeded to search the
cabinet for the radios of my choice. I noticed that the radio I wanted was
right in front of him, but I watched as he literally dumped the contents of
the cabinet out -- not seeing what was directly beneath his nose. I started
giggling, and pointed to the radio of my choice. He asked me a variety of
personal questions, which I answered in good spirits. He wrote me up and I
was off again.
Next my friend and I reached the registers. My friend told me that the
registers "in the back" were less crowded, so we walked all the way around
and waited in line behind a woman. After a wait, the man behind the counter
told us that he was indeed not open -- the woman had been a friend of his.
In fact, he told us that none of these registers were open. We had waited in
vain. I wish one of them had told me that 10 minutes earlier!
We were forced to walk all the way around and wait in line again. We noticed
an employee who was directing customers to the registers. We wondered why he
hadn't warned us about the closed registers when we walked past him earlier.
After a twenty-minute wait in line we finally got to a register. We squeezed
into the tiny space allotted at the counter, and attempted to make our
purchase. To my amazement, the clerk would not allow me to buy my modem and
my friend to buy his CD-ROM separately because they were on the same "write
up". This policy makes no sense, and the clerk had no clue why the policy
existed. He struggled to defend the indefensible.
We spent quite a bit of time trying to work with him to find a solution to
our quandary. Finally he suggested that he tear up the "write up", deny the
salesman his commission, and invalidate the discount he had given me. We
found this whole ordeal to be inexplicable and ridiculous. Seeking a
solution -- any solution -- I volunteered to pay for the entire order
myself -- my friend would reimburse me later. I didn't want to do this, but
it was the only sensible choice available given the bizarre circumstances. I
wondered how he, without a receipt, would find a way to explain this
deduction to the IRS!
Eager to move things along, I presented my American Express Corporate
Card -- the card I make all my business purchases with. The clerk told me
that he could not accept that card. At this point I must confess I began to
lose my temper.
I make all my company purchases with that card -- that's MY policy.
I was torn between giving up at this point, and just doing whatever it would
take to end this nightmare. Finally I gave in, and offered to write a check.
I pulled out my personal checkbook. I had left the company checkbook in the
office, thinking I could use my AMEX card.
The clerk then told me that the check would take, and this is a quote "about
an hour and forty-five minutes to clear". I didn't even ask why at this
point. I looked around to see if I could spot any flames as I had begun to
wonder if I had fallen into hell.
At this point I was red-in-the-face angry. This was the third time in my
entire life that I've felt this level of rage. I slapped down my personal
Visa card (not even knowing if it had enough remaining credit for the
purchase). I just wanted the ordeal to end. The clerk sensed my mood and
apologized over and over.
With the luck of the gods my card was approved and I stepped away from the
As a last insult -- as a final rub of salt in my wounds, a rude woman
stopped us at the door. She appeared to be some sort of "security" person.
Obviously assuming we were thieves, she made us unpack the bags the clerk
had just packed 10 seconds ago. She examined each item, comparing it to the
receipt. Finally, once she had been fully satisfied, we repacked the bags
and we were allowed to leave.
I want you to know that I have never been treated so poorly by a vendor in
my entire 18 years in the computer industry. I want you to know that I've
never run across more obscure, illogical, and bizarre policies and
procedures in my life. I want you to know that customers don't like being
treated in this imprudent and uncivilized manner! It takes a lot to make me
lose my temper, and you're store accomplished the feat with ease.
My purchase that day was for about $1,000.00 worth of equipment. I purchase
about $25,000.00 of equipment each year. I assure you that I will NOT be
purchasing that equipment at your strange and condescending store.
Why not splurge and hire a competent and friendly staff. The money would be
far better spent on improving service than on a bizarre and meaningless
"Alice in Wonderland" decor. I hate to think how much was spent on those
I may even share this story on the internet with my industry colleagues.
Maybe if we stand up to this kind of treatment, you'll be forced to do
something about it.
I welcome a response to this letter.
NOTE: I never received a response to this letter from the store manager. I
did receive a letter 11 months later (no joke) saying they'd "changed the
management" and wondering if I had any outstanding issues.
I saw a picketer in front of the Fremont Fry's store. The sign said that
Fry's cheated him out of his money.
This horror story comes from Ron & Sue:
My dad and i go to Fry's all the time. This final time was the last time for
me. We had decided to go for sattelite TV instead of cable and since they were
having a sale on Dish TV we mosied on down to Frys. When we FINALLY got a
salesman and decided whish particulat system we wanted it took him forever to
find it in a box. The one he fnally did find had been opened (it was a
return). "Don't worry the guy says" and rings it up , a total of $308.00. So
we purchase the dish and a second receiver, go home, watch the install film,
and then climb up on the roof. 5 hours later we are ready to go. I call up
DishTV and give them our access numbers. Dish wants to know where we bought
the main receiver. I tell her Frys, and she is thoroughly confused. It seems
that a man in Anaheim had owened the receiver FOR 6 MONTHS, ran up a service
bill and never paid it. She said our 2 options were to either pay this mans
past due bill or return the system and get a new one. She also said she
couldn't believe Fry's didn't check it out before accepting the return or
reselling. So we disasembled the dish (alot quicker i might add) and trek
back to Frys where they tell us .....OH WELL! The man in charge of
electronics tells us we got a $100.00 discount on it because it had been used
and that we could either shell out another $100.00 (so that it would total
$400.00) and get another one or go home and try to get another access card
from dish (if it worked it would cost us 20 more and take up to 2 weeks). I
start yelling at the guy that 1. he had not disclosed the fact that we were
getting a discount on the product and 2. we had spent 5 freaking hours up
there on that hot roof and we were due some compensation (a straight trade).
Side note to this story, today i went to the dish home page and guess what,
the particualr series we bought (4000) is listed at $299.00 . HE was smiling
and telling us that was all he could do and we were getting a real deal in the
long run.... A raw deal more like it. We argued back and forth for 20 minutes
untill finally I told him I wanted to see his manager. He smiled wider and
said sure no prob and wandered away for about 15 minutes. When he eventually
came back he said the manager authorized a trade but it wouldn't be until
monday (2 days later) because they didn't have any on hand. By this time we
were worn down said fine and left. I hate Frys! And you know what? I am going
to tell everyone at the corporation I work for that Frys sucks and they should
buy all electronics elsewhere.
Sales Tax problem
My name is Terry and I purchased equipment worth about $600.00 from the
Woodland Hills Store. The equipment would not work so I returned it to my
nearest store in Anaheim Hills. Here is the problem: Woodland Hills is in LA
county and Anaheim Hills is in Orange county, the taxes are 8.25% and 7.75%
respectively. The computers at Fry's can not compensate for this difference.
They kept my excess sales tax money. I feel that I was robbed and the State
of California says they can do nothing but make sure the money is returned or
paid to the State.
I pointed out to the Manager that if I purchased $10,000.00 worth of equipment
and drove it to a LA county Store I could make about $500.00 dollars. It
would be a nice daily income and he had nothing to say. The Fry's corporate
office said they would let me know and I am still waiting for this call.
Line from hell
I recently had an incident with the Fry's store here in Phoenix, AZ.
I needed to return a modem that I had purchased and found that someone
else had bought a better one for me...no big deal...so I thought.
I proceeded (just as you did) to stand in line for about 1 hour! This is
no joke. When I finally was able to reach a human at the other end of
the counter I was told that I would have to go to their "other"
department for a refund or store credit. You can imagine how I felt
after waiting this long....
When I went to see the credit dept for my return I had to wait in line
for only about 5 minutes....no big deal...so I thought. They told me
that I would have to go back to the same line I just came
This scenario played out about 4 times before a "manager" stepped in and
started to give me a refund.
First...they tried to charge my card again....not refund....
Second....they couldn't figure out how much tax to refund me because our
state tax had just gone down(stadium was finally built)....so they spent
the next 30 minutes trying to figure that out!!!!!!!
By the time I had everything taken care of I had been there for about 2
hours and 45 minutes!!!!
I don't think I will be shopping at their store anymore....besides
shopping of the "net" is a lot easier and I haven't had a single problem
with anything I have purchased....
I went to Fry's to buy a new black ink cartridge for my Epson Stylus Color 800
printer. Fry's price on the black cartridge was exactly the same as the color
cartridge. I knew that this could not be right, so I went up to the counter
The people I spoke to at Fry's could not understand that my printer requires
two cartridges, one black and one color. They did not understand that a color
printer could take a black ink cartridge. I finally managed to convince them
that I needed a black cartridge.
Fry's then suggested that I buy this no-name Taiwanese cartridge which I knew
from past experience would not fit my printer.
After around 45 minutes of trying to straighten this out I left in disgust. I
drove down the street to Central Computer where I was greeted at the door. The
salesman knew exactly what I needed, and the price was significantly lower.
Total time to purchase the ink cartridge, including some not so complementary
comments about Frys: 3 minutes. I havn't been back to Fry's since.
A Fry's Employee Speaks - anonymous:
I work at Fry's and I'd have to agree with most of what you said. I often am
appalled at the state of merchandise that I put back on the shelf.
As for the waiting we have so many customers (many have said and still say
they'll never be back) and our policies for doing anything are so complex and
time consuming it takes forever to help anyone. Most people complain about
the lack knowlegible service from the floor. Fry's does not distinguish it's
employees from box boy to supervisor. Ask the person if there a salesman, not
"Do you work here"? We wouldn't be wearing the name tag if we weren't fucking
working there. We get most of the whiners up at Check out.
They like to jump in our face because they think their lordship has been
violated in some way. To tell you honestly if you come up to me with an
attitude I'm not going to give a flying fuck about you and pretty much show
you with my uncaring and mocking behavior. I would have to say that 50% of
complaints come from nerdy little fucking losers that just killed a level
2140090 dragon, got done polishing their rod, and decided to power trip on
down to Fry's.
After going through the usual 20 minute wait in line at the Canoga Park Fry's
I finally approached the check out counter. The clerk stared at me for a
moment and then took the computer paper that I wanted to purchase and began to
ring it up. I noticed that the price that he was charging me was different
then what the shelf price said, and told him so. He called for a manager, from
Siberia I think, and then continued to stare at me. He then began to ask me
personal questions which I declined to answer. I was getting very
uncomfortable. Finally, after some time the manager decided that I hadn't been
lying about the price and approved the ring up. At this point I wrote a check
for the purchase. This was a horrible mistake. The clerk took the check and
disappeared. I thought I saw him using the copy machine at the back of the
check out area. This struck me as somewhat odd. When he finally returned, he
kept smiling at me. As he printed out the receipt he kept telling me to be
sure that I held on to the receipt "just in case" . I took the receipt
without looking at it and left the store. Later that evening as I went to file
the receipt for tax purposes, I looked at it. The clerk had printed his name,
address and phone number on the receipt and had written "call me" on it. I
could not believe it. Even more incredible was that about a day later I
received a call from the clerk had apparently copied my name, phone number and
address from my check. I gave the phone to my husband who quite forcefully
threatened the clerk and then called his manager. The manager told he would
look into the situation and call us back. He never did. I have never been back
I bought a modem at Fry's that said: "33.6 ready", but it was only 28.8.
When I returned it in Palo Alto, I decided to buy one that did say 33.6
without the "ready". The box felt light, though. I had customer service
open it. It had all the documentation, but no modem inside.
Submitted by T. Albert
Sorry for the caps, but this person couldn't find the caps-lock key.
FOR ALL YOU PEOPLE OUT THEIR THAT THINK YOU HAVE HAD A BAD
TIME SHOPING AT FRY'S, LET ME TELL YOU ABOUT ALL OF THE BRAIN
DEAD PEOPLE THAT WHEN WORKING THERE I HAVE HAD TO HELP.
1.I HAD A LADY COME IN TO THE STORE ONE MORNING AND AFTER
A WHILE OF SHOPING SHE CAME TO ME CRYING TELLING ME THAT SHE
WAS LOST AND SHE COULD NOT FIND THE EXIT DOOR.!!BRAIN DEAD!!
2.PEOPLE WHO COME IN THE STORE MAD BECAUSE THEY BOUTH A
$29.00 DOLLAR MODEM AN DID NOT WORK. WELL IF HALF THOSE PEOPLE WHERE NOT
SO GOD DAM CHEAP AND BUY SOME THING GOOD
THEY WOULD HAVE NEVER HAD THE PROBLEM TO BEGIN WITH.
3.FRY'S IS JUST LIKE ANY OTHER JOB OUT THEIR YOU WORK AT IT.
IT'S NOT THAT BAD.IF YOU WHERE IN THE RIGHT DEPARTMENT YOU
CAN MAKE LOT'S OF MONEY.I FOR EXAMPLE MADE ABOUT 17 AN HOUR
SO IT'S REALLY NOT BAD AT ALL,THEY JUST HAVE SOME THINGS THAT
THEY NEED TO FIX.
Submitted by D. Duque
I used to work at the Frys in Campbell, California, and only after 3 weeks
I quit with disgust because the internal and customer policies implemented
by upper management. These policies, which evolved from paranoia and fear
of employee theft border on idiocy and inefficiency.
First off, no matter how experienced you are, you have to start off at the
cash register. On top of that, they don't train you too well. They just let
you watch a few veteran (the term 'veteran' refers to anyone working there
for more than 4 weeks) cashiers and you try to mimic them the best you can.
This attributes to even longer wait times at the counter when customers
throw a curve ball at some of the new employees.
To delay the buying process even more, nothing could get done without
approval from a supervisor or manager. Why this policy is in place I don't
know, because the manager could give a rat's ass about what you're doing.
Most of the time they just run around punching in their password without
even looking at the screen or paying attention at why you need a password
in the first place.
It only produces delays and more delays for all the customers as employees
are helpless to do anything. I hated the stare of frustration and disgust
from the customers who have waited for eternity in front of me as I
anxiously awaited someone, anyone, with a damn password so I could get the
purchase done with. Luckily there were some merciful souls out there that
could sympathize at how helpless I was to finish a simple transaction. At
other stores, a single employee is allowed to handle a transaction whether
it's check, credit card, or large purchases. At Frys, it takes 2-3 people
as each have to approve the other. I remember one transaction which
required 4 separate supervisor passwords! Imagine the time wasted in
tracking down even 1 supervisor and multiply that by 4! I'm surprised no
one has come in with assault weapons and hosed down the place out of
And the return procedure? It's a joke. It's merely a marketing tactic to
discourage people from wanting to return products. I mean, if you had to go
through such a hassle that would make even the most patient Buddhist monk
go freaking nuts, you too would be reluctant to return anything. Oh, it's
also meant to stop employee theft at the price of driving away the customer
This is all too ironic because during the new employee orientation, the
Frys family focuses on keeping existing customers. They tell you that it
costs millions in ads to attract a new customer, but costs little to keep
an existing customer. So the most valuable customer is the one they already
have. Yet, all store policies point at driving away any shred of dignity
and patience a customer came in with.
Luckily I'm technically endowed, so I don't require the assistance of any
of the employees I come across. So the only time I will ever go to Frys is
if I already know what I want, know Frys has a good price, and never ever
want to return that item ever again. Otherwise go somewhere else for
better, more efficient service and lower prices.
I was arrested at Fry's because I took a sampler cd to complete the last
working CD-ROM bundle pack from another defective bundle pack. The
Security there are ass-holes. The judge threw the case because it was so
Last week I went to Fry's to purchase some DVDs since Fry's has a good selection.
While there I saw that they had a special where if you buy two DVDs you get a free
CD. I could not believe what the guy running the software section had to do to
implement this special. He could not just say that the CD was free. Instead,
he had to go and discount two DVDs by the same amount the CD was worth! While my
experience was one of the most painless ones I've ever had at Fry's, I could not
believe the stupid policies that the employees of Fry's are expected to follow.
For instance, why doesn't Fry's implement bar codes? I'm sure there's a lot of
mistakes caused by the cashier having to enter every product in by the numbers on
the price tag.
I don't blame the Fry's employee for what he had to do. I'm sure he is also
frustrated with the system he has to work with. If Fry's had a proper inventory
and checkout system like major grocery stores then all of these things would be
handled at the cash register through the computer system.
Hey there... my name is Paul... and I work at Fry's Electronics in
I hear about this page awhile ago but never seemed to find time to check it
out.... well i think that most of what everybody here says... is true...
Fry's Electroincs is WAY too strick on their rules... We have to go through
all different types of authorization all of the time....
For instance the stupid check system that we have.... why call the bank... a
customer could go and close the account anytime after they have written the
check... or even withdraw the money...
At Fry's, we like to joke around about all of the stupid things that we have
to do... when somebody uses a check.... sometimes the cashiers will even
say... do you have your birth certificate, ounce of blood... and social
Or when returning something.... you have to sign like 100 different things....
first you have to sign at the return area that you are bringing back an
item... then you have to go to the registers to sign that you returned the
I try to not buy much from Fry's becasue i know that it is a waste of money...
it is mostly junk.... esp if you are going to buy something that is cheap.
PS... DO NOT BUY THE BTC 56K MODEM FOR $29.00 it will probably not work with
your computer.... or it probably has been returned about 2 or 3 times
Editor note: The last time I was in the Fremont Fry's (7/20/99)
returning an item (which actually worked but wasn't what I wanted)
I saw two people standing in the return line returning BTC 56K modems.
Also from Paul...
NEVER buy ANYTHING that has a return sticker.... always look for these
i bought software that was about $100 (I don't want to give the name of the
software company) and a CD out of the thing was missing.... at first i didn't
notice the sticker... but when i got home and opened it..... i saw the CD was
gone... THEN i knowticed that there was a return sticker on it... it was very
tiny... probably about one centimeter by one inch....
I work sometimes with the returned items at fry's and sometimes i will see an
item comming back and back and back.....
most of the time they will have something missing.... or the item will not
work.... but they still stick it back on the shelf.....
I once heard this.....
sometimes we, at frys, will sell something really cheap that we know is
crap.... that way.... they stick it in the ad.... people see it.... people
come to the store and buy it... , BUT they ALSO buy other items.... ,
well..... when the costomer gets home.... finds out the product will not
work.... Fry's counts on them to return it.... so... the costomer goes back to
frys.... returns it.... BUT BUYS MORE STUFF....
Fry's figures that .... the more times somebody comes in.... the more they
will spend.... and this is very true....
My name is Paul and I am a cashier at Fry's Electronics in Wilsonville, I
ALWAYS HEAR from customers... I HATE THIS PLACE.... because I aways spend more
money then what I planned on....
so be careful of what you buy....
ps.... TO THE PERSON WHO ORGANIZES THIS WEBSITE.... IT IS SUPPOSED TO BE
YOUR WORST BUYS ARE ALWAYS AT FRY'S AND THAT'S GUARANTEED
I went to the Anaheim Fry's to purchase a CD Recorder with my nephew.
We talked to a salesman regarding amount of returns and quality of
certain CD recorders. We eventually picked out a recorder. He then
told us that they had a five pack of CDR disks for $1.95, we thought
that was a great price so we each bought one. (of course he said there
was a limit of one per customer) Of course then we had to wait for the
salesman to go write up the paperwork. Looking at the paperwork I
noticed that the disks were $5.95. I asked the salesman about the price
and he stated that, "They will adjust the price at the register." We
proceeded to the checkout line, and when we got to the register they
would not change the price. I told them to get the salesman over here,
so he came over pulled out a peice of the Fry's advertisement and says
they are 5.95. I told him that he misrepresented the price to me. He
then replied, "Sorry it's their policy I'm just a salesman. A word to
the wise: If you need to purchase a more costly item from Fry's don't
accept a print out of the merchandise from the salesman. That form they
give you is for commission on the sale of that merchadise. It means
nothing. I'd rather see fast food burger flippers get commission on the
burgers they sell, because their service is far superior to that of a
The other day I had to get a new hard drive for
one of the servers at work. It was needed right away, so the closest store was
fry's. I go in, took about 5 minutes to find a drive, and get my
"quote". Now I it was time to wait in line (which wasn't very long)
stood in line for 20 minutes (meanwhile our primary corporate server is down)
finally get to the register. The "Monkey" stares stupidly at me when
hand him my "quote", and off he goes to find a manager. 5 minutes
later he comes back with a manager, who inquires about the "quote",
who gave it to me, when did i recieve it, etc, etc (all this info is on the
stupid "quote"!!!) this lasted about 10 minutes, now finally he goes
off to get the drive. he comes back and stands over the "Monkey"
a guardian while he rings it up, now i have to sign about 4 different papers.
told them "...look, I'm just buying a hard drive, not financing a
house!" (I paid cash) after all the "legal documents" are
they now try to sell me a fry's gurantee, "...no, no, no I don't want one
bye!!!". now comes the security check which i had to stand in line while
some other "Monkey" makes sure everybody got what it says on the
reciept. I will refrain about the stupidity of this person. In the meantime it
must hae taken me about an hour to buy one simple hard
I'm truly amazed at the Ignorance in you're page on Fry's. First you should
blame the manufacturer, not the reseller for the quality of the product. The
worst customer service and employee knowledge I've seen has been located at
CompUSA. At least at Fry's there are over 10 registers open, instead of 2 at a
place like CompUSA. As far as employee knowledge goes, I wouldn't expect them
to know everything about EVERY product they sell. I would like to see you
explain everything about all the products they sell. Considering how rapid
technology changes, I would really be supprised to see anyone to keep up with
it. I've purchased hardware from Fry's multiple times and NEVER have had a
problem with ANY of it! CompUSA sold me a SCSI adapter, which when cross-
referenced with a distributor, was a model which was only supposed to be sold
in South America!
Granted, there customer service is not that good. It is no worse though, than
any other retailer I've seen, and better than some, namely CompUSA. They do
have a large selection. I, and those of my family and friends who have
purchased products there, have had a grand total of 1 problem with hardware
we've purchased. I don't think that constitutes a store selling crappy
products. As far as there prices, sure there are other stores that carry
similar prices. Do you really want to go to ten different places to take
advantage to their prices, or one? I think you really sound like someone who
has had 1 or 2 different bad experiences, and now you have a vendetta agianst
them. The page you created is just electronic ignorance....grow up!
Enjoyed your Fry's page - found it during a search. A couple of items
for your interest:
(1) We lived in Oregon 3 years - the Portland Fry's was really bad - far
worse worse than even teh San Diego one (which i am told my Bay Area
people is pretty bad compared to the SFO ones). They *don't* refund you
- period - even for completely defective merchandise. At best they'll
give you a store credit so you can buy more defective merchandise. That
store is part of the imaginarium chain (or whatever it was called) that
Fry's acquired. The returns counter was staffed by specially-chosen
monster-looking people, who tried to intimidate us when we returned
faulty stuff. They claimed that I couldn't prove that the product
(software) didn't work because it would have to be run on a computer,
and they refused to run it on theirs. So I produced my computer, but
they objected to my computer because (!!) it had a post-it note on the
side (maybe they thought it would interfere with the electrons inside
the computer?). Then they wouldn't supply elecctricity to my computer
because of 'fire liability' or something.
(2) Prices - try paying 30% more for a WD hard drive than the price
fromm the computer store up the road (literally). So much for
guaranteed lowest prices. In fact most stuff that isn't on sale, I
find, costs more than it would in a proper computer store - that goes
for things like electric drills, too, not just computer items.
(3) Another trick - stuff *advertised* "$29 after manufacturer's rebate"
- then when you buy it, you discover that the rebate expired a month
ago. I've personally seen this in the San Diego store.
Foreigners like me will find Fry's reminds them of the lousy service
typical in places like England. This interesting mutant form of retail
store provides Americans with a glimpse of what they're missing out on,
so they can be grateful. Or not, depending on which type of economic
culture you prefer.
I went to the Fry's store in Fremont, CA. with my father to purchase a hub on the
after the new year. As you can imagine, it was mobbed. The new Fremont store
is huge compared to the old one (but the amount of parking is about the same).
The new store has over 50 registers and most of them were manned. What shocked
me was that while waiting in line, which stretched most of the way across the
store (and this store is bigger than Costco, Price Club, or Sam's Club!) a
Fry's employee came around and handed candy bars to everyone waiting in line.
I was shocked. My father was shocked. The person standing in line behind me
couldn't believe it. Could Fry's be... changing? I still saw what appeared to
be previously opened boxes, but they all appeared to be marked. I'll have to
wait and see if things are indeed different, or if they revert to the old Fry's
most of us are familiar with.,
Anyway, to make a long story short, the line actually moved pretty fast. Instead
of the usual 1-2 hour wait at the old store it only took around 15 minutes.
When I got up to the cash register I saw that the bottleneck was the guy who
tells the person at the front of the line which register to go to. Apparently
he couldn't keep up. I saw several registers waiting for customers!
Overall, this visit to Fry's was actually enjoyable. I have never seen a Fry's
like this. It is totally different than the old Fremont store (which was one
of the worst). Their prices still are not the best. While looking at X-10
stuff their prices were actually pretty high.
YOU GUYS SHOULD REALLY GET A LIFE AND STOP MESSING WITH A RETAIL STORE.
SECOND OF ALL AS AN EMPLOYEE I FIND ALOT OF PEOPLE THAT GO IN THERE ARE CHEAP
OR GEEKY. ALL THE MXXXXX FXXXXXX SENT BAD SXXX ABOUT THE STORES....WELL THEY
CAN XXXX A XXX XXXX!!!!!!!!
Moderators note: Due to the content of this letter some words were edited. I
will not tolerate such language on my web site.
I have received a request to list alternatives to Fry's and I welcome other
recommendations as well. Here in Silicon Valley I have been going to Central
Computer for the last six months. Not only are their prices usually better than
Fry's, but their service has been excellent. I have also heard good things about
FineTech Computers. Even better is the fact that Central Computer has their
catelog on the web with prices at
http://www.centralcomputer.com. Fry's, on the other hand, offers a
content-free web site at
http://www.fryselectronics.com. Central will match Fry's prices if
the Fry's price is lower. I have also exchanged a pair of computer speakers that
developed a buzz several months later and no questions were asked.
Mr. Cole writes:
About a year ago I went to work for Fry's over my summer break. Boy, was this
the worst experience I've ever had in my life!
First of all, after they hire you for a position in Customer Service, you have
to go through a week of training. There were six trainees in my group, and by
the end of the week, three of them had already quit. This wasn't because the
training was to taxing on the brain, it was quite the contrary. Four out of
the five eight hour days were spent watching movies on "Fry's Policies," and
"Fry's Restrictions." Even a fast food worker had more experience in their
first week of work, I'm sure.
Well, after the "Initiation of Hell," I went to work in Customer Service just
to find out that 40+ hours of video-watching didn't quite pay off. The videos
must have been Archaic, because nothing we were taught was put to use.
Therefore, it was like training hell all over again for another week after.
Pretty Scary if you ask me.
I really got used to it after a while, but there were those days where having
to empty your pockets at the door, and being asked why you weren't at your
station every hour, got kind of crazy. I swear, they must have enough cameras
in that place to watch every associate every minute. And the Loss Prevention
is even worse. Get this, the Loss Prevention Associates are not to associate
with any other associates in the store, whether it was inside or outside of
work. That really made tension in there worse, if you could believe. I took
about three months of that place, and I Couldn't Stand No More!!
Anyone reading this obviously must have an I.Q. higher than that of the
average Fry's Associate. So, if any of you are in need of a job out there,
heed my words and pass this one up. It's not worth it!!
I went to fry's to buy a new motherboard. I bought the one that the
I wrote down the manufacturers web site in my notebook. After I bought
the motherboard and installed it, it didn't even work and the web site
led to some kind of Mexican light bulb company!!
Last December, my son wanted the Rugrats CD game. I went to fry's and saw
two kinds of adventures games. Which was prixed different;y. The newer
version which is the rugrats movie adventure is $29.99 and the other one
I didn't buy at that time coz my friend told me that it's cheaper to get it
at walmart. But when I went to walmart, they run out of stock already so I
had to go back to fry's electronics. To my disappointment all the copies of
movie adventure has been sold out, hoping that my son would at least
appreciate the later version, I thought of just buying the other one, to my
disgust, they changed the price of the other cd from $24.99 to $29.99.
Which I think was really unfair and costing customers lot's of money.
From then on, they lost another customer for life. Not to mention the other
stuff that I encountered with this store before this one.
My wife is a student and last September needed a tape recorder for
lectures. Fry's had the best advertised price on the one we wanted, so
we went there. We gathered our three-year-old daughter and went off to
Fry's. We found that they were out of the one we wanted, but had a
generic brand one for less, so we bought it with cash. Then we were
stuck in their "cattle-herding" line for over 20 minutes waiting to buy
it, our toddler complaining the whole time.
We tested it in the car before leaving the parking lot and it did
not work. It was a tape recorder that wouldn't even record. We went back
in the store and explained it to the "hello person" at the door, towing
our toddler with us. She said we had to wait in the customer service
line, which had 9 people in it, and couldn't just have someone go back
and grab another one that worked and exchange it. By this time our
toddler was asleep, and I was carrying her, all 30 lbs of her.
45 minutes later, my shoulder aching from carrying my toddler,
finally at the front of the line, I thought I could breathe a sigh of
releif. Not wanting to exchange the item, or ever shop there again, I
opted to return it. The Customer Service kid who "helped" me, had us
standing there for seven minutes, whereby someone came by with the same
type of recorder, trying to exchange it. I told him NO, I had already
said I was returning it, not buying another one there. He then
consulted/disappeared with the manager for five or six minutes, by which
time my shoulder was really hurting from holding my daughter. Another
person came to me and told me the position was closed and to get in
line. I was about to chew her out but good, but the person in front of
the line said, "No, he was in front of me" and let me go first. I could
swear I saw a scowl on the face of the rude female employee.
We thought the ordeal was almost over. We were wrong. During the next
12 minutes the same female employee tried to get me to "accept store
credit" or "get a check in 2 weeks". I told her no, that I had paid
cash and wanted cash back. Finally she grudgingly gave me a piece of
paper, not cash. She told me I had to go to the cashiers to get cash for
the piece of paper.
32 more minutes in the cattle-herding line, and after arguing with
the cashier, I had my $22 and change back. It took about two and a half
hours to buy the recorder we didn't come in to buy, return it because it
didn't work and get the measely $22+ back. It took twice as long to get
rid of the pain in my shoulders from carrying my daughter. And to this
day, my daughter still says "No computer! No computer!" when we pass the
store on the freeway.
Store #15 - San Diego
9825 Stonecrest Blvd
San Diego, CA 92123
Attn: Store Manager
To Whom It May Concern:
This is regarding our visit to your store this evening at 7pm. We were
trying to exchange this 233 MHz Pentium processor w/MMX technology and PCI
motherboard that we had purchased on Sunday, May 23rd. This processor &
motherboard was advertised in the SD Union Tribune, for the Fry's Anniversary
Sale-A-Bration week, for the sale price of $99.
We were returning the box consisting of the motherboard, Pentium processor,
the manual, and the two disks. The lady customer service rep (her name not
asking us for the two IDE cables. My husband stated that there were no
cables in the box when he opened it. Then she referred us to Randy Otto, who
explained to us that this motherboard is supposed to come with 2 IDE cables,
and for us to double check our house to see if it might have fallen out of
the box. He said that he was not able to issue a full exchange since the
cables were missing. Again, my husband stated that he was very sure that
there were no cables included in the box. Randy said that if we would just
go home and double check for the cables, then when we came back, he could
issue us a full refund if the cables were definitely not there. He explained
to us that from his past experience with other customers returning incomplete
packages, they found out that the missing items just fell out of the box.
The only problem was that we live down south in Chula Vista, which was too
far to drive. I gave a hint to Randy that my husband works with computers,
but not telling him that my husband is a Network Administrator, who
definitely would know what IDE cables are. My husband told Randy that he
would not need any IDE cables, because he has his own IDE cables hooked to
our computers at home. But even at that point, Randy, stated that he needed
to charge for the 2 IDE cables at $7.98. While we were waiting for the
credit slip to be processed, another customer was returning the same exact
processor & motherboard. When he opened his box, there were no cables
included also. The same lady customer service rep told him that there
should've been 2 IDE cables in the box. The other customer stated that there
were no cables included with the motherboard and processor. But he said that
there was another small box that came separately. He went out to his car,
brought back the smaller box and it had the cables in it. We examined the
small box, and the other customer was right, there was no way that this
smaller box could have fit into that bigger box, especially with that huge
motherboard. I explained to the lady customer service rep that me and my
husband did not have this small box included with our motherboard &
processor. She took the IDE cables out of the small box, and placed the
cables in the bigger box along with the motherboard & processor, and said
that this is how it should've been packed. I looked at the other customer,
who kept insisting that the cables were actually in the smaller box, and just
explained to them that we were being charged for something that wasn't our
fault. Well at this point, Charles, who had been working on our credit,
stepped in and said that possibly the cables could've been taken out for use
during a demo, and accidentally put in this small box. I confronted him
about what he had said. I said, "it came out of your mouth that possibly the
cables were not in the box." He didn't say anything, and just continued to
process our credit. By the time, I had signed the credit slip, a 3rd
customer came up next to me, and was returning the same motherboard and
processor. When he opened his box, there was nothing in there but the
motherboard. There was no manual, no disks, and definitely no IDE cables.
But surprisingly, she gave that customer a full refund, because she stated
that this was a "re-pack". Well, in the beginning, my husband had alerted
Randy that our purchase could've been a "re-pack", because the sticker seal
was broken on the motherboard wrapping, and that another sticker was put on
top. You could definitely see that there was another sticker seal
overlapping the old one to make it look like brand new. But, since thirty
minutes had passed, and we were getting nowhere, we decided to go ahead and
accept the charge for the 2 IDE cables. I went to the register, and obtained
As we were about to leave the store, we saw another customer return the same
233MHz Pentium Processor with MMX technology and PCI motherboard. But by
this time, we did not care anymore. But we did glance over, and see that the
customer service reps started to open new boxes of these motherboard &
processor units. I guess they were still looking for the IDE cables.
At this point in time, the very minimal $7.98 is not the issue, but rather
the principle of the matter. I wrote this letter to prove that not every
customer returning an incomplete package is lying. My husband and I are
telling you the honest truth. We went home, went directly to his computer
desk, and there was no sign of the IDE cables.
Most likely the problem with the motherboard & processor packaging stems
directly from the manufacturing company, but I also feel that Fry's has a
certain responsibility to their customers. Fry's has the ultimate
responsibility to double check all computer equipment to make sure that they
are completely packaged with all appropriate parts included.
I was a devoted Fry's customer, and even did my Christmas shopping there last
year. But it was only recently that I needed to return a few items that did
not work with my personal computer. The $7.98 will not make me rich or
poor, and so what if we lose
one customer, but word of mouth scatters fast. I am sad to say that because
of the unfair treatment I received at Fry's today, I just can't bring myself
to go shopping there again.
I used to be a loss prevention agent for several retailers and can tell
you for a fact that the Frys policy for checking receipts at the exit is
ILLEGAL, if you do not want to wait at the exit for your receipt to be
checked just walk out, if anyone stops you, then that is illegal
detainment also known as false arrest, because they are denying your
your freedom of movement. I purchased several items at the Sunnyvale
Frys and when I got to the exit there were about nine customers waiting
to be checked so I just walked past them and left. As I exited the
security employee came after me and said that I had to go back into the
store to have my package checked and I told him that no I didn't. As I
began to walk away the employee grabbed my arm and yelled for security.
Having been trained in self defense and arrest procedures it was simple
to put the employee in a wrist lock and push him away. At that moment
security arrived and told me that I was under arrest for shoplifting and
they tried to handcuff me but I managed to get the cuffs away from one
of the AGENTS (who do they hire for security? rejects from the Keystone
Kops???) when A manager arrived I agreed to return to the store and once
inside I asked to see the video of my alleged shoplifting and they said
that they were not allowed to show it to me. I then told them to call
the police because I wanted to file a false arrest report. At that point
I identified myself as a retail loss prevention agent and asked again to
see their video of my alleged crime stating that I wanted to see for
myself the 5 aspects needed for a shoplifting arrest ( to arrest a
shoplifter you need to observe them approach the merchandise, select it
from the display, conceal the merchandise, pass a register and fail to
pay for the merchandise and finally exit the store with the concealed
merchandise. If any of these five aspects are not observed then the
subject can not be arrested.) At this point the Manager stated that
perhaps a mistake had been made and that if I would just sign a
statement saying that I would not hold the store responsible then I
could leave, of course I refused and again asked for the police to be
called. to make a long story short I walked out with a $150.00 credit
for future purchases at Frys. However every time that I do venture into
Frys at least one LP agent always follows me around, but nobody stops me
I thought I'd get lucky this time @ Fry's. My biggest mistake was going
through the front door. When I saw the Smart & Friendly 4012 CD Speed
Writer on sale for $300 I thought it was a good deal. It was supposed to
be an internal Quad Speed CD recorder along with a SCSI interface card
and lots of software. What I got was a lousy IDE CD reader (36x), no
SCSI card and most importantly NO GODDAMN CD writer !! I can't believe
these fucking idiots. They can't even read the box when they put things
back on the shelf !!! Do they really think people will be that stupid
and accept a CD reader when they intend to purchase a CD writer. Let
alone an IDE type at the price of a SCSI ? This is absolutely amazing.
The first thing that I will do tommorrow is go to Fry's and get a credit
on my credit card. If I run into the slightest problem you will hear
from me again.
To submit your story or Fry's experience, email me at .
Please specify if it is OK to publish your story and if you want your name witheld or not.
I will not publish your email address and usually limit the name to just the
first name. Also, it is useful if you indicate what Fry's store your experience
I reserve the right to not publish stories based on wording or their content.
I will not accept stories that contain what I consider inappropriate language.
I will publish stories both pro and con about Fry's as you'll see.